Refund Policy
Last updated: July 20, 2026
At PetClaimAppeal, we strive to provide a high-quality, effective tool to help you fight denied pet insurance claims. Because our product is a digital good that is instantly generated and delivered upon purchase, we have a specific Refund Policy in place.
1. Digital Goods and Immediate Access
When you purchase a Single Appeal Document for $19, our servers immediately process your customized medical data and generate a bespoke, 3-page professional appeal PDF. Because this digital product is instantly consumed and delivered, all sales are generally final and non-refundable once the document has been successfully generated and downloaded.
2. Exceptions (When Refunds Are Granted)
We will issue a full refund within 14 days of purchase under the following circumstances:
- Technical Failure: If the system fails to generate your document, or if the PDF file is corrupted and unusable.
- Factual Hallucinations: If the generated letter contains severe factual errors invented by the system that cannot be easily corrected manually.
- Duplicate Charges: If you were accidentally charged twice due to a system error.
3. No Guarantee of Claim Reversal
Please note that we do not offer refunds simply because the insurance company denies your appeal. We provide a highly structured, professionally-sound template to give you the highest possible chance of success, but the final decision rests entirely with the insurance adjuster. Purchasing this service is not a guarantee of financial recovery.
4. How to Request a Refund
All of our orders are processed securely by Paddle.com. To request a refund:
- Email us at support@petclaimappeal.com with your order number and a brief explanation of the technical issue.
- Alternatively, you can contact Paddle Buyer Support directly using the link in your receipt email.
Refunds are typically processed within 3-5 business days back to your original payment method.