Privacy Policy
Last updated: July 20, 2026
At PetClaimAppeal ("we", "us", or "our"), we take your privacy and the confidentiality of your pet's medical data extremely seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website petclaimappeal.com.
1. Information We Collect
We collect information that you voluntarily provide to us when you use our Service to generate an appeal letter. This includes:
- Personal Information: Your email address, name, and billing information (processed securely by Paddle.com).
- Pet Medical Information: Pet's name, breed, age, clinical summaries, and details about the denied insurance claim.
2. How We Use Your Information
The information we collect is used strictly for the following purposes:
- To generate a highly customized appeal letter tailored to your specific case using our template engine.
- To deliver the final PDF document to your email address.
- To process your payment via our Merchant of Record, Paddle.com.
3. Data Security and Auto-Deletion (HIPAA-Inspired Standards)
We employ state-of-the-art 256-bit encryption to protect your data in transit and at rest. Because we process sensitive medical information, we have a strict Auto-Deletion Policy. All clinical data, user inputs, and generated appeal letters are permanently deleted from our servers 7 days after generation. We do not sell, rent, or trade your personal or medical data to any third parties.
4. Third-Party Service Providers
We may share your information with third-party vendors to facilitate our Service:
- Paddle.com: Handles all payment processing and acts as our Merchant of Record. They have their own strict privacy and PCI-compliance policies.
- Secure Cloud Providers: Your inputs are processed via secure API to generate the letter. We do not allow third-party models to use your data for training.
5. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: support@petclaimappeal.com